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✓ Resolved after 5h 27m of downtime

Database RAID failure

November 23, 2018 at 6:00 PM

Service restored: The database server has been returned to service. (Nov 23, 2018 - 23:27)

Restoring service: The RAID rebuild completed successfully and the server is on its way back to the datacenter to be entered back into service. (Nov 23, 2018 - 22:25)

Resolving: An issue with one of the hard drives on one of our database servers was discovered, resulting in a total outage for this server. The RAID array is being rebuilt and service is expected to be restored within a few hours. (Nov 23, 2018 - 20:00)

Investigating: One of our database servers has gone offline and is unresponsive. The issue will require manual intervention at the datacenter, but the NOC is slow to respond during the holiday weekend. Once we gain access to the server, an update will be posted. (Nov 23, 2018 - 18:00)